For this post, we wanted to focus on celebrities who worked in or around a call center. Here are 13 celebrities who worked as a call center representative before they were famous.

#1. Angela Kinsley

Before she was Angela Martin on The Office, Angela Kinsey worked as a call center representative for a dental practice. Her years as a call center rep were so memorable, that she even pitched a semi-autobiographical show to TBS called 1-800 which is about her time as a call center rep.

#2. Vin Diesel

When you hear the name Vin Diesel, you probably think of fast cars and action-packed movies. Well, before he was Vin Diesel, he was Mark Sinclair – and Mark Sinclair had to start somewhere. When he couldn’t land an acting job upon arriving in Los Angeles, he became a telemarketer, selling tools over the phone. Word is, he was pretty good at it, too!

#3. Jennifer Aniston

Prior to her iconic role as Rachel Green on Friends, Jennifer Anniston bounced between a lot of different jobs. In one of those jobs she was working as a telemarketer selling time shares in the Poconos. She’s been quoted saying that “I didn’t make one sale. I was terrible at it.” We all find our calling eventually, right?

#4. Johnny Depp

Even though Johnny Depp started his film and television career early in life, he still needed to find regular 9-5 jobs to help pay his bills before becoming a household name. One of these “regular” jobs was as a telemarketer selling ballpoint pens. His role involved offering complimentary grandfather clocks or trips to Tahiti if the customer ordered a shipment of pens. I wonder how many pens someone would need to buy to win a trip to Tahiti?

#5. Ruby Rose

Ruby Rose is an Australian actress, model and DJ, and became well known in the United States  for her role in the Netflix original series Orange is the New Black. Before fame, Ruby worked at a call center for an Australian telephone company. She started out as an agent, then got promoted to Team Lead rather quickly, where she used her calm demeanor to help deescalate irate callers.

#6. Leslie Jones

Leslie Jones was an SNL cast member and has starred in hit movies like the remake of Ghostbusters alongside costars Kristen Wig, Melissa McCarthy and Kate McKinnon. In an interview with Ellen, Leslie recalls living in Glendale and needing money for rent. She found an advertisement to be a Scientology telemarketer, and said “it was a very easy interview. I just acted crazy.”

#7. Jerry Seinfeld

Before he created “the show about nothing”, Jerry Seinfeld sold lightbulbs over the phone. Maybe that’s where he got his inspiration for this hilarious joke in an episode titled “The Pitch”

• Jerry: This isn’t a good time.
• Telemarketer: When would be a good time to call back, sir?
• Jerry: I have an idea, why don’t you give me your home number and I’ll call you back later?
• Telemarketer: Umm, we’re not allowed to do that.
• Jerry: Oh, I guess because you don’t want strangers calling you at home.
• Telemarketer: Umm, no.
• Jerry: Well, now you know how I feel.

#8. Gabourey Sidibe

In Hollywood, sex sells, and you can find it everywhere; movies, TV, books, and even Broadway.  Before the Precious star hit the limelight, she recalls being 21 and not being able to afford going to school, and was on the job hunt. When her therapist suggested telemarketing, Gabourey says she immediately thought of phone sex operators, (which is a common misconception in the telecommunications world). However, she says that being a phone-sex operator helped prepare her for the emotional toll of being an actor.

#9. Demi Moore

Demi Moore is famous for her roles in hits like Ghost and A Few Good Men, but what you might not know is that she once moonlighted as a debt collector before making it big in Hollywood. I’m sure if debt collecting agencies hired celebrities to make phone calls, a lot more people would pay up!

#10. Nicki Minaj

Before exploding on the rap scene in 2010, Nicki Minaj held a number of different jobs in the service industry while trying to make a name for herself in the music world. Most notably, she worked at several Red Lobster chains (which she was subsequently fire from), as well as a customer service representative for a telephone company.

#11. Dustin Hoffman

Once upon a time, before the Internet became a staple in all of our lives, and before Smart Phones allowed us instant access to information at our fingertips, a thing called The Yellow Pages existed. The Yellow Pages was a comprehensive directory geared towards businesses, and included contact information, listings, and ample space for advertisements. While working towards his acting career, Dustin Hoffman took on some odd jobs to help pay the bills, including typing up the Yellow Pages.

#12. George Clooney

George Clooney may not have worked as a call center rep, but he worked his fair share of jobs before making his big break in Hollywood. One of those jobs was a door to door insurance salesman. Clooney has been quoted saying: “I sold insurance door-to-door, but it didn’t work out well. The first day I sold one (policy) and the guy died.” Yikes!

#13. Vince Vaughn

When Vince Vaughn was 17, he and his friends were recruited one summer to sell tickets to his community’s Lake County Sheriff’s Police Rodeo. Looking back, he’s sure the job was a scam, but in the end he walked away with a check and a great story.

The post 13 Celebrities You Never Knew Worked as a Call Center Representative appeared first on SAS Call Center.

With different expectations comes a new rule book on hiring your next receptionist. Today’s candidates need to have strong phone etiquette, but that’s really only a piece of the puzzle. If you’re in charge of hiring the office receptionist,  you need to consider other skills like technical aptitude, emotional intelligence, and the ability to adapt to the needs of different callers. First impressions still matter and the way your receptionist handles your calls is a direct reflection on your brand. The right receptionist will have a profound impact on your business.

If you’re starting to hire for your receptionist position, we’re showcasing 3 areas to focus on as you’re reviewing potential candidates.

1. Great phone etiquette will always be the top skill

First impressions are important, and in the business world, they can easily make or break a new opportunity. A receptionist that is warm, polite and engaging is one that will easily connect with customers on a personal level and help secure long-lasting relationships!

Consider these tips on how to gauge phone etiquette:

Conduct a phone interview prior to your in-person interview

The best way to experience a candidates phone etiquette is to talk to them on the phone. If you’re interested in a candidate, set up a phone interview first so you can hear how they sound and if they give off a good vibe.

Are they mindful of their volume?

Offices are busy environments, and if a lot of people are on the phone at once, it can get loud. Someone with good phone etiquette will always be mindful of how loud they are speaking while on the phone. If you can hear your receptionists’ conversation from your office, they’re probably not the right fit.

They answer the phone correctly.

If you’re picking up the phone at your house, you may answer with “hello?” but that’s not the way a business should answer. A receptionist with good phone etiquette will always answer with a friendly greeting and introduce both themselves and the name of the company. For example, “Hello and thank you for calling ABC Plumbing, my name is Gabby. How may I help you today?”

2. Get to know their technical ability outside of Excel or Word

Almost everybody is familiar with the standard Office products like Word and Excel and know how they operate. However, as technology continues to advance, new products and processes will be created to help streamline the work production of any modern day business. Having a tech-savvy receptionist at your disposal is an asset.

Here are some questions to ask and what to look for:

Ask what experience they have with various software.

Have they ever used a CRM before? What helpdesk software do they have experience with? A good receptionist will have some knowledge of various systems and lingo that are used frequently among businesses both big and small. The more experience they have with systems outside of Microsoft Office, the more likely it is that they’ll catch on quickly to whatever system you’re using.

How are their message taking abilities?

This may not necessarily be a “technical ability” but it’s close. Creating clear, concise messages that are easy to follow and that illustrate attention to detail are all traits that a smart, organized, tech-savvy receptionist should have.

Do they adapt quickly to changes?

In business, changes come quickly, and it’s important for your team to adapt in order to stay with the program. An employee that is unable to catch on to new processes will ultimately slow the rest of the team down which could lead to serious losses. When looking for a receptionist to be the “voice of your company” you want to make sure they can change gears without hesitation.

3. Assess how your receptionist will adapt to the emotional needs of the caller

Having the ability to empathize with customers is essential. Phone calls will bring in a wide variety of requests, questions, issues and of course, emotions. Being prepared to handle them all is a key feature when looking for a solid receptionist.

Here are some questions to ask and what to look for:

Ask if they have experience working in customer service.

Having experience working retail, grocery stores, call centers, or any other job that focuses on customer service is a good thing to look for when finding a receptionist. A person with a customer service background is familiar with fixing problems and making people happy.

Give them a couple fake scenarios to see how they respond.

During your interview, give them a few examples of some issues customers have called in with, and ask how they would handle someone who was upset or irate. For example, if Joe Smith called in upset with his most recent invoice, will your receptionist be able to keep it calm, cool and collected or will they crumble under the pressure?

Ask your customers for their opinions.

The people communicating most with your receptionist are your customers, so it’s a good idea to ask them for their input. A simple survey regarding their experiences interacting with your company will provide great insight into what’s working and what’s not. For example, if customers love your business but feel differently about the person up front answering calls and greeting walk ins, it may be time to rethink your options.

Is your current candidate the best fit for your organization? Are you having trouble finding a great receptionist or just don’t have the time? If you’re still searching and hitting walls, you can also hire a call center to be the front end receptionist of your business.

The post Hiring Today’s Receptionists: What You Need to Know appeared first on SAS Call Center.

In this infographic, we took a look at working in a call center vs. working as a home based customer service agent, and compared the pros and cons for each. Read on to see which side of the fence you would want to be – or work – on!

Home Based Customer Service Job Pros

• You get to work from the comfort of your own home: How many times have you woken up and wished you could stay in bed? While some home based customer service jobs require you to be visible on camera from a designated work space, many work from home agents can work from the comfort of their bed, couch, kitchen table, or wherever they feel  most comfortable!
• You don’t have to worry about driving in traffic every day: Getting stuck in the daily traffic jam stinks, and can cause a lot of stress and aggravation, which is not a great start to a day for any employee, let alone a call center representative who needs to have a calm demeanor through rough situations. Not only would you not have to worry about driving, you’ll also save a bunch of gas money.
• You can work in your pajamas: When you work from home, you can kiss “business casual” goodbye. Work from home agents can work in their jammies, their underwear, or whatever they feel most comfortable in, whereas in-house call center reps would have to stick to the status quo. Just be careful of your call center requires you to be on camera during your shift!
• You can hang out with your pets while you work: The worst part of going to work every day is leaving your four legged friends behind. Unless a call center has a bring your pet to work day everyday, remote agents never have to leave their furry family members’ side when working from home.
• It’s quiet: A quiet environment is an essential ingredient to being a productive call center representative, and having a great conversation with the other person on the line. The quiet of your home can allow you to concentrate on assisting customers peacefully, and you won’t have to worry about getting caught up in any call center drama.
• You can listen to music: Whenever remote agents are not on the phone, they can turn on some music and jam out while they work, whereas in-house agents have to be respectful of their peers at all times.

Home Based Customer Service Job Cons

• You may get cabin fever: While working from home sounds ideal, staying in your house all day every day can start to take a toll on your mental, which could wind up affecting the customers you’re assisting. However, if the call center you’re working at is local, they may allow you to pop-in and work from there once and a while to break the monotony!
• You may have a hard time unwinding: If you had a stressful day at work, coming home can often help you unwind. However, if you’re a work at home agent, you may not be able to fully decompress.
• You may get lonely: Working from home means you’re alone all day, and not having anyone to talk to (aside from your callers) could make you go stir crazy.
• You miss out on fun activities: Because you’re not in the call center, you miss out on playing games with your coworkers, gossiping around the office, or participating in fun activities like Employee of the Month.
• It may be harder to stay in the loop: Whenever policies and procedures change within the call center, you may be the last to learn of them since you aren’t there.

Working in a Call Center Pros

• You get to socialize with your peers: One of the best parts of coming into work at a call center is getting to see your fellow support friends, and bonding over common annoyances. If you work in a large call center with hundreds of employees, you’re sure to find a friend with common interests.
• You can take advantage of free snacks in the break room: Often, larger customers will send in treats or catered lunch to keep the customer service reps happy and on brand. So, if you’re in the office, you get access to any free snacks that may be in the break room.
• You can participate in office activities: Coming into work at the call center means you can participate in activities like Employee of the Month or other bonus incentives.
• You can easily reach out to  coworkers if you need help: If you have a question or need help, you can simply get up and ask another customer service rep in the cubicle next to you or knock on your team leaders door. Often face to face communication for issues and questions is better than trying to communicate from your house.
• You can customize your desk space: There’s something cool about tricking out your cubicle. While you can definitely still do this at home, making your desk space  your own can help alleviate stress, give an added sense of comfort, and show your personality to the rest of the call center agents.

Working in a Call Center Cons

• It’s loud and you may get distracted: With thousands of phone calls being processed every hour, call centers can get pretty loud, so it may be easier to get distracted and make mistakes.
• Your desk chair may be uncomfortable: In a call center environment, you’re going to have the same equipment, like chairs, computers, and headphones, as your coworkers. If the stock chairs aren’t very snuggly, your performance may be affected, which could cause you to skimp on your customer service duties. And, because you’re in a team, you most likely won’t be able to upgrade to a Cesar level chair without causing major office fights.
• There might not be any free snacks: Maybe the call center customers aren’t sending in any freebies and there are no free snacks. So unless you’re raiding your coworkers brown bags, you might be sad.
• There may not be any fun activities to participate in: INot all call centers are created equal and yours may not offer any fun incentives or activities, so you could lose interest in your job quickly.
• You may have to abide by a dress code: Having to wear professional clothes 8 hours a day, every day, might affect your work performance. If you find it’s easier to be friendly on the phone if you’re in sweats, you’re going to suffer in a call center.
• No pets: This one can speak for itself.

The post Working From Home vs. Working in a Call Center Service Infographic appeared first on SAS Call Center.

#1. Is the customer always right, and why?

What you’re looking for here is more than just a yes or no answer. The “why” explanation is what’s critical. For example, let’s say that your candidate says yes, the customer is always right. Does this mean that you give them what they want, regardless of the circumstance? Let’s take the flip side – the customer is not always right. Does this mean that you ignore their request or needs in favor of towing the company line?

The answer is a bit of both – someone who identifies with and sympathizes with the customer while ensuring that the business remains in good standing with regard to reputation and bottom line. Listen for some version of these answers:

• Yes, the customer is always right because they are the reason that you have a job. But, instead of just giving them what they want, try to explain company policy and meet them in the middle.
• No, the customer is not always right. But, instead of immediately dismissing their concerns, listen to their point of view, apologize, and let them know how much they are valued as a customer.

#2. How do you deal with conflict management?

Customer service is just that – serving the customer. Customers don’t generally get in touch because they’re happy. They call when they need to make a change, when they have questions, and especially, when they’re unhappy. Depending on the nature of the issue, you may have people who are only slightly miffed, and then you may have those who are downright belligerent. What that spells for the customer service representative is some manner of conflict in quite a few calls.

The level of frustration no doubt increases if the caller has gotten stuck in the IVR loop of doom before finally getting to you, or when they’ve been passed off from one person to another, and their issue is still unresolved. If you have someone who can manage conflict – someone who is largely unruffled in the face of several screaming customers – then you may just have a winner. Ask each candidate to describe a challenging customer service experience and how they handled it. And, ask them directly – how do you react when a customer is screaming in your ear? You’re looking for patience, the ability to listen calmly without becoming argumentative, and the ability to use tone of voice and customer-centered care to de-escalate a sticky situation.

#3. Can you multitask?

What you’re really asking here is “how well can you jump from one task to another while you’re on the phone?” Customer service representatives do way more than just answer a call and take a message. They are reading through call scripts, booking appointments, researching the answers to customers’ questions, surfing through a client’s website, troubleshooting software drama, taking live chats, locating order and shipping details, and more, all while listening to and documenting callers’ concerns.

You need to know that the person you’re hiring can switch back and forth between tasks and applications at a rapid pace, without missing a beat. Beyond assuming that the candidate is giving you an honest answer, there’s no way to test for this skill in advance of hiring. It’s something that you will have to see in action, once the representative has had some time to learn the ropes. If they previously worked in a customer service role, whether at a call center or in some other setting, you could ask a corroborating question, like the one below.

#4. Have you worked with multiple communication channels simultaneously?

In short, you want this answer to be yes. Yes, they’ve taken a call and a live chat at the same time. Yes, they’ve facilitated an online order while responding to another customer’s email. Yes, they’ve made 100 outbound calls a day and followed up on social media inquiries, all while ensuring that their email inbox wasn’t overflowing. Yes, they’ve processed a transaction at the register, answered the phone, and looked up a wedding registry, all in the same 3 minutes. They’re fast. They’re organized. And yes, they can still make every customer feel like they’re incredibly important, no matter how many things are going on at once.

#5. How do you deal with constructive criticism?

Why is this question important? Well, in any new position, there will be a learning curve. Not everyone learns the same way or at the same pace. The long and short of it is that mistakes will be made. When that happens, you’ll want to be relatively certain that the person you’ve brought on can take criticism in stride and use it to further their understanding of the job rather than becoming upset or defensive. If you get the sense that the interviewee is ultra sensitive and may have a hard time asking for or accepting help when they’re unsure of themselves, then that is a definite red flag. If you’re afraid to ask for help, then you are afraid to be wrong. And if you’re afraid to be wrong, then you aren’t going to handle constructive criticism gracefully. That’s definitely a hard pass.

Regardless of how good your interview questions are or how well candidates respond, there are some people who interview exceptionally but offer a lackluster performance once they’re actually onboarded. An added bit of security comes from professional references. These should absolutely be required, even if you are hiring from a staffing agency. Be specific in asking for past supervisors, as you’re much more likely to get an honest response from a supervisor than from a coworker. And remember – hiring is a lot like dating. People will usually show you what they think you want to see, so you’ll have to trust your gut. With any luck, your instincts about people will be spot on.

The post Top 5 Interview Questions for Call Center Jobs appeared first on SAS Call Center.

If you’re interested in a career as a call center representative, but don’t know if it’s the right fit for you, then you’re in luck. We’ve analyzed hundreds of job posts on the top 5 job posting sites and consolidated all possible requirements, responsibilities, and benefits all in one spot. You can read through the general data from each website, compare qualifications and requirements, and determine if this line of work is something you’d want to pursue. Each site is broken down into Responsibilities, Qualifications, and Benefits, and then broken down again into the following:

Most: Includes items that are prevalent among many job postings within the site.

Some: Includes items that are somewhat prevalent among job postings within the site.

Few: Include items that are sparse among job postings within the site.

#1. Indeed.com

Responsibilities

Most:

• Handle inbound and outbound calls as well as electronic referrals in a professional manner
• Open new cases accurately according to policy and procedures
• Develop and maintain professional relationships with customers
• Perform data entry by updating customer accounts and editing information
• Deliver exceptional service and 100% customer satisfaction
• Provide our clients with timely and accurate information, and take appropriate corrective actions regarding our services to ensure the customer’s complete satisfaction
• Process telephone calls and triage problems in accordance with company standards and other verbal and written training policies
• Ability to quickly learn and navigate new computer software
• Ability to multitask

Some:

• Must be proficient in Microsoft Office
• Ability to utilize up-sell and cross-sell techniques
• Ability to work on a team and thrive in a team environment

Few:

• Must participate in employee activities
• Must possess strong geography skills
• Able to work overtime with little or no notice, as needed

Qualifications

Most:

• 1-3 years of experience in the customer service field
• Maintain at least a high school diploma
• Excellent time-management skills
• Proficient with relevant computer programs
• Must be able to work in a fast paced environment
• Enthusiastic and positive attitude
• Excellent verbal and written communication skills

Some:

• Must be proficient in Microsoft Office
• 1-5 years of call center experience preferred
• Ability to utilize up-sell and cross-sell techniques
• A college education (Associate’s or Bachelor’s degree) is preferred

Few:

• 1-5 years of call center experience required
• A college education is required
• Must be detail-oriented with proven problem-solving skills
• Experience in the medical field is strongly preferred

Benefits

Most:

• Healthcare for associates, eligible dependents, and partners
• Paid time off, including vacations and holidays
• Dental insurance

Some:

• 401(k) plan
• Life insurance and disability protection
• Potential to reach and receive bonuses

Few:

• Pet insurance
• Paid volunteer time off
• Casual work environment

#2. CareerBuilder.com

Responsibilities

Most:

• Continually maintain a working knowledge of our client’s products, services and promotions
• Maintain high quality standards while making recommendations according to customer’s needs
• Keep records of customer interactions, recording details of inquiries, complaints, and comments as well as actions taken
• Consulting with existing customers to recommend a variety of products and services to meet their needs
• Ensure a positive customer experience by educating customers on the features and benefits of additional services.
• Listen and respond to customers to resolve issues in a friendly and professional manner
• Ability to work well in a dynamic, fast changing environment
• Update customer accounts accurately and efficiently

Some:

• Must be available to work weekends
• Be able to handle incoming calls, outgoing calls, emails and live chats sometimes simultaneously
• Communicate professionally via phone for the majority of the day

Few:

• Must be available to work night shifts
• Ability to speak multiple languages preferred

Qualifications

Most:

• Reliable and dependable work habits
• Proficient computer and data entry skills
• High school diploma or equivalent
• Friendly, conversational and engaging phone presence
•  Previous customer service experience

Some:

• Must be at least 18 years of age
• Flexible availability
• Previous call center experience

Few:

• Sales or retail experience required
• Must have a college degree
• Must be able to pass a typing test

Benefits

Most:

• Paid on the job training
• Health care coverage available after 3 months
• Growth opportunities

Some:

• Guaranteed weekly pay plus performance incentives
• Paid holidays
• Performance based reviews
• Referral bonus offered

Few:

• Free parking
• Full cafeteria
• Casual dress code

#3. LinkedIn.com

Responsibilities

Most:

• Responds to incoming calls from both internal and external customers
• Researches and resolves customer issues; manages difficult situations
• Identifies and escalates difficult customer situations to the appropriate party
• Follow proper procedures for accurate and timely documentation of referral source or patient concerns, and most importantly, take appropriate corrective actions
• Ability to work in team environment
• Ability to multi-task
• Follows through with all customer issues and provides ongoing assistance as needed
• Ability to elicit customer needs with speed and composure

Some:

• Must be able to handle escalated situations from upset customers
• Accurately post payments to accounts entering credits and debits
• Must be able to use some sales techniques

Few:

• Help find and replace lost equipment
• Track shipments
• Must be able to troubleshoot technical issues

Qualifications

Most:

• Excellent customer service skills
• Must be able to learn and use various computer programs
• Excellent communication and interpersonal skills
• High school diploma or equivalent required
• Excellent telephone and active listening skills
• Some customer service experience required

Some:

• Must be able to pass a background screening and drug test
• Must be proficient in Excel
• Must be at least 18 years old
• Must dress professionally

Few:

• Insurance or banking experience is preferred
• Must have over 2 years customer service experience
• Must have zero absences during training
• Previous call center experience

Benefits

Most:

• Full time and part time positions available
• Paid time off
• Dental and vision coverage available

Some:

• Paid 401k matched up to 3%
• Casual dress code
• Paid holidays

Few:

• Opportunity to work from home
• Ability to receive bonus if you are bilingual

#4. Monster.com

Responsibilities

Most:

• Receives approx. 150-200 inbound calls daily from technicians and customers
• Handle all calls with “one call” resolution with minimal transfers to resolve requests
• Make the necessary and appropriate decision to dispatch an authorized service provider when on-site service is required.
• Effectively utilize customer service skills, technical abilities and resources to satisfy customer needs.
• Provides quality service to increase customer satisfaction.
• Schedule a technician for customer when necessary when over the phone troubleshooting cannot be resolved.
• Comprehends and learns department practices, rules and regulations.

Some:

• Ability to work independently and as part of a team.
• Meet personal/team qualitative and quantitative sales goals and targets
• Produce and/or complete call center and other reports as required

Few:

• Analyze and research more in-depth data of information requested, utilizing resources
• Ability to operate a photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Occasional lifting 15 – 20 lbs. (e.g., files, boxes, equipment)

Qualifications

Most:

• Problem solving skills
• Comfortable with ongoing change and learning new technology/processes.
• Ability to navigate multiple computer systems while interacting with the customer
• Dependable, reliable, with a strong attention to detail
• High school or equivalent degree required, college degree preferred.

Some:

• Must be able to type at least 30WPM
• Passion for helping people
• Minimum of (1) year of customer service  experience required

Few:

• 4 year degree required
• 2+ years of sales experience with cross-selling, up-selling, and/or referring products
• Background and/or drug test may be required

Benefits

Most:

• Healthcare coverage and 401K
• Paid time off
• Set schedule

Some:

• Competitive compensation
• Fun working environment
• Full time or part time positions available

Few:

• Opportunity for incentive pay
• Occasional company retreats

#5. Glassdoor.com

Responsibilities

Most::

• Answer inbound customer service questions from existing clientele
• Follow guidelines regarding goals, attendance, policies and procedures
• Ability to work in an above average paced environment with minimal supervision
• Record keeping skills and attention to detail a must
• Work diligently and consistently through 8-hour day
• Use computers, automated systems and a variety of company software
• Display a courteous and empathetic attitude to all customers
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines

Some:

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Meet personal/team qualitative and quantitative targets
• Grow existing customer accounts through exceptional customer service and effective sales techniques

Few:

• Dealing with customers by phone, email or in person in a professional manner
• Providing customers with discounts, refunds, exchanges or other offers in regards to their purchase
• Complete records of telephonic interactions

Qualifications

Most:

• Ability to think on your feet and improvise quickly while maintaining composure
• High school diploma
• Intermediate to advanced computer skills with the ability to navigate multiple computer screens.

Some:

• Minimum 1+ years telemarketing experience
• Familiarity with CRM systems and practices
• Must have customer service background

Few:

• Able to read maps.
• Must be able and willing to work nights and weekends
• Must have experience in sales

Benefits

Most:

• Healthcare benefits for employees, dependents and spouses
• Holiday pay
• Paid time off
• 401k

Some:

• Commission and monthly bonus opportunities
• Advancement opportunities for top performers

Few:

• Disability
• Weekly employee activities

The post Customer Service Call Center Job Descriptions From Top 5 Job Sites appeared first on SAS Call Center.