We’ve listed our favorite quotes from some of the most renowned customer service experts for this article. If we missed something and you have a great customer service quote to share, please tweet us @SpecialtyAnswer.

43 customer service quotes to inspire you

• “Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.” ― Marilyn Suttle
  
• “Your most unhappy customers are your greatest source of learning.” ― Bill Gates
• “The ‘U’ goes before ‘ME’ in Customer.” ― Janna Cachola
• “It’s always the first rule of customer service. Make eye contact, smile, say hello. To EVERYONE: your fellow employees, customers, everyone connected with the extended community.” ― George Troy
• “Always think relationship over revenue. Just as your team members are human beings, your customers are, too.” ― Janna Cachola
• “The best advertisement you can have is a happy customer with a big mouth. The worst advertisement you can have is an unhappy customer with a big mouth.” ― Larry Winget
  
• “If we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right.” ― Jeff Bezos
• “The best way to help your consumers with your business is to treat your employees right so they give better customer service, empower them so they can provide faster solutions, and to treat your vendors and partners fairly and with respect so they can continually provide the best product and services to their ability.” ― Kailin Gow
• “Exceptional customer service proactively manages your brand and reactively can turn upset customers into raving fans based on how you handled their complaint.” ― Amber Hurdle
• “In this fast-paced digitally connected world, your competitor is only a WhatsApp message away. Be reachable by every medium possible” ― Bernard Kelvin Clive
• “It’s not the customer’s duty to be loyal to you; it’s your duty to be loyal to your customers. Focus on quality, relevancy, and the BEST customer service possible. Make sure your business is creating a service experience so good that it inspires loyalty.” ― Steve Maraboli
• “The most hurting response you can give to a client is “I tried”.” ― Allan Amanyire
  
• “I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” ― Sir Richard Branson
• “The most dangerous customers aren’t your haters; they are the “meh” in the middle, the dissatisfied customers who don’t take the time to complain.” ― Jay Baer
• “I have come to realize that customers love companies that make them feel good about themselves—companies that reflect what they, the customers, believe about themselves. Customers fall in love with the company that says to them, “You are unique. You are great. We are the only ones who can make you feel that way. Fall in love with us and we will continue to make you feel great.” ― J. N. Halm
• “The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.” ― Kevin Stirtz
• “Take good care of your customers and they will take care of your business.” ― Biju Paulose
• “A complaint is a unique opportunity to strengthen the relationship with the client.” ― Kevin Kelly
• “if you are not a fan of great consumer service, then you are not a fan of business, ultimately not making you a fan of money.” ― K. Abernathy
• “The purpose of every business and organization is to get and keep customers.” ― Shep Hyken
  
• “What’s that you say? You want to talk to a real human being in “customer service?” HA HA HA! Press “4” and kiss the rest of your day goodbye.” ― Michael Moore
• “What the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service” ― Fabrizio Moreira
• “Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.” ― Theo Paphitis
• “Southwest Airlines is successful because the company understands it’s a customer service company. It also happens to be an airline.” ― Harvey Mackay
• “By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.” ― Amy Jo Martin
• “I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.” ― Chris Gronkowski
• “Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.” ― Leon Gorman
• “Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you’re marketing your firm to new customers, you better be able to provide them service when they do business with you.” ― Arthur Levitt
• “There is only one boss. The customer.” ― Sam Walton
• “Every company’s greatest assets are its customers, because without customers there is no company.” ― Michael LeBoeuf
• “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” ― Chip R. Bell
• “Customer service is the new marketing.” ― Derek Sivers
  
• “Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management.” ― Howard Schultz
• “Courteous treatment will make a customer a walking advertisement.” ― James Cash Penney
• “The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.” ― Derek Sivers
• “Don’t find customers for your products, find products for your customers.” ― Seth Godin
• “Customer complaints are the schoolbooks from which we learn.” ― Lou Gerstner
• “You never get a second chance to make a first impression.” ― Will Rogers
• “Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” ― Kevin Stirtz
• “Customer service shouldn’t just be a department, it should be the entire company.” ― Tony Hsieh
• “Every great business is built on friendship.” ― James Cash Penney
  
• “A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.” ― Mahatma Gandhi
• “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” ― Don Porter

The post 43 Customer Service Quotes to Motivate Your Service Department appeared first on SAS Call Center.

Today, technology that furthers the demise of live human conversation is everywhere you look. We have bots answering customer service questions, text messaging replacing talking, and IVRs answering questions and processing requests – all without the need for humans. Where businesses are getting it wrong is when they try to eliminate all human contact. The reality is, people still do love talking to people!

In fact in a recent customer service study, it was reported that 58% of customers surveyed in the United States thought that using chat bots for customer service was only somewhat effective, and 34% of those customers say that automated support is one of the most frustrating aspects of customer service.

With the above in mind, it’s clear that talking through live conversations isn’t going anywhere anytime soon. Check out these 20 quotes from some of the most brilliant minds in the world about live interaction and personal contact. We hope they’ll inspire you to remember that employing call center services to manage your live customer communication essential to your businesses success.

John McCain, Politician:

“As far as this business of solitary confinement goes, the most important thing for survival is communication with someone, even if it’s only a wave or a wink, a tap on the wall, or to have a guy put his thumb up. It makes all the difference.”

Maulik Pancholy, Actor:

“I remind myself that I’m always more satisfied by human interaction than by a digital connection.”

Matthew Stewart, Philosopher:

“There were about two years when I literally paid no rent anywhere in the world. Everyone’s a contact, but there’s no real human interaction. That’s a very wearying thing.”

Jon Taffer, Entrepeneur:

“Human interaction is something that I believe, as humans, we crave for. And that is where bars and social environments come into play.”

Atul Gawande, Surgeon:

“Human beings are social creatures. We are social not just in the trivial sense that we like company, and not just in the obvious sense that we each depend on others. We are social in a more elemental way: simply to exist as a normal human being requires interaction with other people.”

Vincent Nichols, Cardinal of the Roman Catholic Church:

“We’re losing social skills, the human interaction skills, how to read a person’s mood, to read their body language, how to be patient until the moment is right to make or press a point. Too much exclusive use of electronic information dehumanizes what is a very, very important part of community life and living together.”

Brandon Jenner, TV Personality:

“We can bring positive energy into our daily lives by smiling more, talking to strangers in line, replacing handshakes with hugs, and calling our friends just to tell them we love them.”

Dan Gilbert, Businessman:

“There’s nothing better than people talking to each other, sharing best practices, and opening up communications.”

Ze Frank, Online Performance Artist:

“What better way to connect with people than by staring and talking straight at them? Don’t blink – that’s one less connection you could have made.”

Pepa, Rapper:

“Lack of communication is the key to any successful relationship going wrong.”

Russ, Rapper:

“I think talking things out is therapeutic.”

Anne Hathaway, Actress:

“I’m much happier talking with people than I am flirting with them.”

Ada Yonath, Crystallographer

“Problems should be solved by talking and not in an aggressive manner.”

Robert D. Putnam, Political Scientist:

“Community connectedness is not just about warm fuzzy tales of civic triumph. In measurable and well-documented ways, social capital makes an enormous difference in our lives…Social capital makes us smarter, healthier, safer, richer, and better able to govern a just and stable democracy.”

Sherry Turkle, Professor:

“We expect more from technology and less from each other. We create technology to provide the illusion of companionship without the demands of friendship.”

Atul Gawande, Surgeon:

“Human interaction is the key force in overcoming resistance and speeding change.”

M. Scott Peck, Psychiatrist and Author:

“All human interactions are opportunities either to learn or to teach.”

Stephen Covey, Educator and Author:

“The person who is truly effective has the humility and reverence to recognize his own perceptual limitations and to appreciate the rich resources available through interaction with the hearts and minds of other human beings.”

Reverend Malcolm Boyd, Priest and Author:

“Real answers need to be found in dialogue and interaction and, yes, our shared human condition. This means being open to one another instead of simply fighting to maintain a prescribed position.”

Earl Sweatshirt, Rapper:

“Miscommunication is the number one cause of all problems; communication is your bridge to other people. Without it, there’s nothing. So when it’s damaged, you have to solve all these problems it creates.”

Brian Tracy, Motivational Speaker:

“Communication is a skill that you can learn. It’s like riding a bicycle or typing. If you’re willing to work at it, you can rapidly improve the quality of every part of your life.”

Rollo May, Existential Psychologist:

“Communication leads to community, that is, to understanding, intimacy and mutual valuing.”

Joe Gebbia, Internet Entrepreneur:

“Digital communication is completely different from in-person, face-to-face conversations. One will give you surface insights, and the other really gives you depth.”

Jan Koum, Computer Programmer:

“Communication is at the very core of our society. That’s what makes us human.”

Charles Dickens, Author:

“Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true.”

John Cena, Professional Wrestler:

“A relationship is based on communication.”

Christine Tsai, Venture Capitalist:

“If you invest the time earlier to create structure and process around communication, planning, and goal-setting, you can prevent missteps before they occur.”

Tom Peters, Author:

“Communication is everyone’s panacea for everything.”

Michel de Montaigne, French Philosopher:

“There is no pleasure to me without communication: there is not so much as a sprightly thought comes into my mind that it does not grieve me to have produced alone, and that I have no one to tell it to.”

Mary Dillon, Businesswoman:

“I’m the biggest fan of face-to-face communication.”

Pat Gillick, Professional Baseball Executive:

“Texting is a lot like an answering machine. If you don’t want to talk to somebody, it’s like screening your calls. To me, it’s a way of communication, but not one that I favor. ”

We hope you enjoyed these quotes! If you feel like we missed something, please get in touch with us on Twitter @SpecialtyAnswer

The post 30 Quotes About Human Interaction That Will Make You Love Call Center Services appeared first on SAS Call Center.

Whether it’s finding a way to meet customer service challenges without having your service team be a cost centre, or finding cost effective ways to edge out your competition, small businesses are always facing pressure to grow rapidly and stay competitive. But without help, growth can be difficult. That’s where call center outsourcing comes in. Whether you’re completely outsourcing your business processes, or just outsourcing a small part of what you do, outsourcing can be a lifeline. But even those bravest small business owners among us may be skeptical of outsourcing.

12 quotes to inspire you to look into outsourcing as a way to stay competitive

• “The important thing about outsourcing or global sourcing is that it becomes a very powerful tool to leverage talent, improve productivity and reduce work cycles.” – Azim Premji, Chairman of Wipro Limited
• “Companies are past the basics of talking about outsourcing and offshoring. Executives understand outsourcing now and want to know how to effectively use it in their organizations.” – Jagdish Dalal, CEO of Corporate Affairs
• “Outsourcing and globalization of manufacturing allows companies to reduce costs, benefits consumers with lower cost goods and services, causes economic expansion that reduces unemployment, and increases productivity and job creation.” –Larry Elder, Lawyer and host of the Larry Elder Show
• “The real power of outsourcing going forward is going to be that it increases an organization’s core capacity for change and growth. The business challenges over the next decade are going to be very different than anything we’ve seen so far and the companies that weave a powerful network of global partners through outsourcing will be the winners.” – Michael Corbett, Chairman of the IAOP 
• “Being in the consumer business helps us groom talent in areas like marketing, finance and logistics. We can benchmark our outsourcing business to our consumer business and its best practices.” – Azim Premji, Chairman of Wipro Limited
  
• “In the long run, outsourcing is another form of trade that benefits the U.S. economy by giving us cheaper ways to do things.” – Janet Yellen, American economist
• “The need for access to talent will lead companies to think about outsourcing as a means of accelerating innovation and gaining competitive advantage. This will lead to a transformation of the outsourcing profession where innovation will be valued much higher than pure cost savings.” – Jagdish Dalal, CEO of Corporate Affairs
• “Outsourcing was the bogeyman of the ’90’s. Protectionists portrayed it as an evil that would take American jobs away. Yes, some jobs did go offshore as people feared, but it made the global economic pie grow bigger.” – Vivek Wadhwa, American technology entrepreneur and academic
  
• “If you deprive yourself of outsourcing and your competitors do not, you’re putting yourself out of business.” – Lee Kuan Yew, Former Prime Minister of Singapore
• “And just remember, every dollar we spend on outsourcing is spent on U.S. goods or invested back in the U.S. market. That’s accounting.” – Arthur Laffer, American economist
• “Master your strengths, outsource your weaknesses.” – Ryan Khan, Founder of The Hired Group
• “Challenges create opportunities. Outsourcing service providers are very aggressively examining their products and services to create greater value and increase market share in these times. Companies are recognizing they need to use this as an opportunity to strengthen relationships with their partners because each one of those partners will make them a better company.” – Michael Corbett, Chairman of the IAOP

The post 12 Of The Best Quotes about Outsourcing appeared first on SAS Call Center.

With how much call center technology and what’s capable to be outsourced changes almost every minute, it’s always fun to see what people in the industry think about where the industry is headed. What’s on the horizon? To get some perspective, we cornered 10 of our employees to get their predictions on call center services over the coming years.

Here’s what our crew said:

• “I think that call centers are going to become even more advanced as technology continues to evolve, and outsourcing is going to feel like a seamless experience for business owners, their staff, and their customers.” – George Nave
• “In my opinion, more and more businesses are going to look to outsourcing as a way to stay above the competition, and soon enough every business will be outsourcing one thing or another.” – Matt Baker
• “Back in the day, you only really talked to call centers when you were calling  your doctor or trying to place an order for a product you saw on TV. However, you’d be surprised how many companies use call centers, and that number is only going to grow higher.” – Barb Albert
• “As the need for call centers continues to increase, I think we’re going to see a jump in call center service providers. A growing market means more entrepreneurs are going to want in on the action, which means a lot more choices for consumers.” – Kaila Hamaday
• “Right now, call centers are relatively limited in the things they can do. For example, unless you have a dedicated agent that is only handling your calls, your operators are going to have limited knowledge of your brand. As the call center industry evolves, I think operators are soon going to be capable of doing a lot more.” – Kelly Dunbar
• “Many call centers offer a mobile app and online portal which their customers can access and retrieve messages. I think mobile apps and online portals are going to become standard across the board, and those features are going to become way more advanced.” – Taylor Blair
• “A lot of call centers offer bilingual support with Spanish speaking agents. However, I think that eventually all call centers are going to become bilingual, and I think that more call centers will start to offer support in other languages as well.” – Kevin Kozeniewski
• “Call centers are definitely going to become the norm across many industries. The other day I was at the dealership for my car, and every 5 minutes the phone kept ringing. No receptionist at the desk and no call center to help answer means the woman I was working with had to constantly help pick up the slack. Businesses can’t afford to lose customers based off poor or lacking customer service, but they usually can afford to outsource.” – Courtney Pizzi
• “I think call centers are going to become more integrated with the businesses they’re answering for, and I think that customers are going to be able to directly talk to and meet with the people handling their calls, and have a more hands on approach to their outsourcing experience.” – Matt Cohen
• “I think it’s possible that more businesses will try to open up their own call centers to help keep everything consolidated under one roof. However, I don’t think it will work out for most of them due to the added expenses and responsibilities needed to run a successful center.” – Stephen Wildemann 

What do you think about the SAS employees predictions? Are they right on point on or a bit sour? If you have some other ideas, feel free to connect with us on twitter @SpecialtyAnswer.

The post See What 10 SAS Employees Believe The Future Holds for Call Center Outsourcing appeared first on SAS Call Center.