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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

How Call Centers Can Help Maximize Sales with Hands-Free Shopping

Unless you’ve been residing under a rock for over a year now, you know how drastically COVID-19 has changed the way we live and work. Non-essential businesses shut down entirely, and even essential businesses had to adapt by adding delivery and personal shopping services,

What is Call Center Dispatching

Call center dispatchers are the bridge between your customer experience and your staff. Dispatching is one of the most important elements of successful call center outsourcing Call center dispatching combines a caller’s urgent needs with the appropriate on-call staff member to meet the customer’s

22 of the Best and Worst Fictional Places to Have a Call Center

Every day millions of people wake up, make coffee, and go to work – all the while imagining how life would be different if they won the lottery or if they lived at the beach. But what if life wasn’t so boring? What if

What is Call Center Queue Time and What Impacts It?

Even those companies who have been utilizing call center services for years may not understand the way queues, or hold times, work. If every operator is on the phone, what happens to the call? Can a call center always deliver zero minute queues regardless

The top 5 tools for successful omnichannel customer journey management.

As companies introduce newer channels of customer interactions, the biggest mistake they make is not integrating them. As a result, there will be different teams with different backend software handling different channels. And what’s missing is a holistic view of the customer’s journey along